FAQ
Mobile Phone [+]

IT Product [+]

Mobile Phone

1. How do I take care of my Mobile Phone?
It is the responsibility of the user to properly and safely handle their Mobile Phone with care to reduce the risk of incurring any service costs. The information below is applicable to SINGTECH Mobile Phone as well as any other similar products other brands, unless otherwise advised.

  • Do not push the LCD with extreme force especially for smart phones. Extreme pressure on the glass may cause a permanent “bruise” like effect, or cause the glass to crack both of which are irreparable. Also, the LCD part of the mobile phone should not be twisted or bent as this may also cause the glass to crack. These types of damage are not manufacturing defects and therefore are not covered by the manufacturer’s warranty.

  • Additional protection for the LCD screen can be obtained by using a screen protector on the screen surface.

  • Dropping on hard surface: To avoid bruising or cracking of the LCD glass, you are strongly recommended handle your mobile phone with care or placed it in a shock-absorbing mobile phone pouch. Also, do not place your mobile phone in the pocket on the back of your pants or skirt as this may damage the device when you sit on any hard surface.

  • Contact with water: When visiting the toilet or bathroom, you are strongly advised not to use your mobile phone at the same time to avoid accidentally causing water to get into the device.

    You are also strongly advised not to use the mobile phone under rainy weather to avoid rain water from getting into the device but most importantly to avoid lightning hazard which could harm you.

  • When charging your mobile phone via an electrical source, you are strongly advised to use the original charger to avoid damaging the device due to different output current from a different charger.

  • You are strongly advised to use the original Battery with your mobile phone to avoid electrical hazards. When buying a replacement or additional Battery, you should also buy from the SINGTECH or its authorized service centers.

  • You are advised to remove the charging cable from the mobile phone with extreme care to avoid damaging the connector port of the phone which will not be covered under the warranty under such damage.

  • Do not leave the mobile phone under extreme hot or cold temperature such as inside a vehicle under hot sun or in an environmental temperature of below 10 degree Celsius. Such temperature would render the device to have a short lifespan.

  • Do not download any programs or application software, especially for smart phones, from unknown source to avoid damaging or corrupting the preloaded software of your mobile phone.

2. Why is it that some damages to the mobile phone are not covered by the warranty?
Product warranty covers general functional failure under proper care and usage. Some damages are attributable to extrinsic cause such as accidental damage, negligence, wear & tear and etc. Defects attributable to extrinsic causes are excluded from the warranty.

3. What information do I need before contacting SINGTECH Service Centers?
Please have the mobile phone Model Number, Serial Number and IMEI Number which are located on the Battery compartment before calling.

4. What else should I bring along when I visit the SINGTECH Service Centers for servicing?
Before bringing your portable computer for servicing, be sure to backup your data and remove any unnecessary accessories, including, but not limited to, power cords, Micro SD Cards, etc. SINGTECH shall not be responsible and fully disclaims any and all liability for any of the above accessories or data included with the product.

Please bring along the purchase receipt of your mobile phone. If you are not sure if the problem is cause by the original charger or accessories, please bring them along as well.

5. Why my mobile phone feels hot or overheats?
It is normal for mobile phone to be warmer, especially on the Battery region. When the Battery is being consumed extensively, the phone will feel warm. For more details on extensive Battery consumption, please read item 6 below.

6. Why is the Battery in the portable computer is not holding charge, has short battery life, or does not last?
The Battery in your mobile phone is a rechargeable type. The charge holding time of a rechargeable Battery can vary due to the following causes: shelf life; charge cycle used, product model configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components.

Published battery life numbers cannot remain the same over time and are subject to change based on how the Battery is usually charged and/or how the portable computer is operated.

When a Battery has gone through many charge and recharge cycles, the battery will lose its ability to perform at maximum capacity. This is normal for all rechargeable batteries.

Under the following circumstances would extensively consume the Battery charge making it depletes earlier:

  • Service type of the station overseeing the service
  • Under ‘No Service’ condition
  • Streaming video clips
  • Bluetooth is set to ON
  • Document generating
  • Searching for Wireless and/or Bluetooth devices
  • Video editing
  • Playing games
  • GPS Map usage

Battery will also feel warm under the above conditions and this is normal.

IT Product

1. How do I take care of my portable computer (i.e. laptop / netbook)?
It is the responsibility of the user to properly and safely handle their portable computer with care to reduce the risk of incurring any service costs. The information below is applicable to SINGTECH portable computers as well as any other portable computers of other brands, unless otherwise advised.

A. The LCD screen
The LCD screen is made of glass and is easily damaged. Also, the LCD screen accounts for 40 per cent of the portable computer’s value -- replacing is costly.

  • Do not push the glass with your finger or any object. Pressure on the glass may cause a permanent “bruise” like effect, or cause the glass to crack both of which are irreparable. Also, the LCD screen should not be twisted or bent as this will also cause the glass to crack. These types of damage are not manufacturing defects and therefore are not covered by the manufacturer’s warranty.

  • Carrying Bag: To avoid bruising or cracking of the LCD glass, you are strongly recommended to transport your portable computer in a carry bag specifically designed for it. It is important to ensure that you do not force items into the bag that will cause undue pressure to the LCD top cover as this will damage the LCD glass and other internal components. There should be a small gap around the portable computer when it is in the bag slot, or the bag slot should not compress when the portable computer is removed.

  • Additionally no one should never sit or stand on the carrying case and/ or the portable computer or stack heavy objects onto it.

  • Additional protection for the LCD screen can be obtained by placing a thin piece of cloth between the keyboard and screen. The cloth should lie flat and not impede the hinge mechanism.

B. Hard Disk Drive
The hard disk drive (HDD) inside the portable computer is similar in design to a record player. Therefore it is susceptible to damage through sudden shock and the disk surface can be scratched, damaging the information held on the disk. This is the most common cause of HDD failure and is not a manufacturing defect.

You should wait for the HDD indicator light to go out before moving the portable computer. Additionally, take extra measure to ensure that the portable computer is not dropped or subjected to sudden impact, even in the carry bag.

HDD are a significant expense. Also, no one wants to lose any stored data and the only method to secure this data is to routinely backup to external media.

C. AC Adaptor
Wrapping the power cords around the AC adaptor creates excessive stress where the lead joins the adaptor body and will cause premature failure of the leads. The adaptor should NEVER be operated with leads wrapped around the adaptor body.

You are strongly advised to adapt to the method below when transporting the AC adaptor:

  • Loop the DC and AC cables loosely between the fingers and place the adaptor in the bag. Do not wrap these leads around the adaptor body;
  • DO NOT use the cable to knot tie the loops
  • DO NOT crimp the cables;
  • DO NOT store the adaptor in the carry bag where it could put pressure on the notebook LCD as it might damage the LCD screen.

You are also strongly advised to use the original AC Adapter to charge your portable computer. Using a non-original AC Adapter may cause electrical hazard, damage the DC-IN jack or your computer unit.

D. Cables and Connectors
You should ALWAYS carefully remove all cables from the portable computer before packing it into the carry bag. Leaving the DC lead from the AC adaptor connected is a major contributor to damage of the portable computer. This may cause major damage to the main electronic assembly and the cost of replacement can be significant. Always remove the DC lead before placing the portable computer into the carry bag.

E. Extreme Temperature
Do not leave the portable computer under extreme hot or cold temperature such as inside a vehicle under hot sun or in an environmental temperature of below 10 degree Celsius. Under such temperature would render the computer unit to have a short lifespan.

F. Eating and Drinking Habit
You are strongly advised not to eat or drink while using your portable computer to avoid food particles and liquid to get into the computer unit accidentally which would damage the Keyboard and the internal parts.

You are also strongly advised not to abuse the built-in DVD Super Multi Optical Drive, if any, by using it as a cup tray. Doing so will cause the optical drive to be damaged.

2. Why is it that some damages to the portable computer are not covered by the warranty?
Product warranty covers general functional failure under proper care and usage. Some damages are attributable to extrinsic cause such as accidental damage, negligence, wear & tear and etc. Defects attributable to extrinsic causes are excluded from the warranty.

3. What information do I need before contacting Singtech Service Centers?
Please have the portable computer Model Number and Serial Number which are located on the underside of the computer before calling.

4. What else should I bring along when I visit the Singtech Service Centers for servicing?
Before bringing your portable computer for servicing, be sure to backup your data and remove any unnecessary accessories, including, but not limited to, power cords, CDs/DVDs, SD Cards, etc. SINGTECH shall not be responsible and fully disclaims any and all liability for any of the above accessories or data included with the product.

Please bring along the purchase receipt of your portable computer. If you are not sure if the problem is cause by the original AC/DC Adaptor and/or 3-Pin Plug, please bring them along as well.

If you have added any additional hardware to the computer, for example additional memory other than the original memory provided, different wireless card, modem, hard drive etc. Please inform the Service Centre as this kind of information is critical to properly diagnose your SINGTECH portable computer.

5. Why my portable computer feels too hot or overheats?
It is normal for some areas of the portable computer to be warmer. These areas are usually where the Fan and Hard Disk Drive are located within the computer unit.

Portable computer models that use higher end Processors and/or with Dedicated Graphic Processor will dissipate more heat and thus feel warmer than those that use lower end Processors and without Dedicated Graphic Processors. This is same to the AC/DC Adaptors with higher current output rating as compare to those with lower current output rating.

Please always ensure that the air vents on the portable computer chassis are free from blockages when the computer unit is in operation so as to ensure the hot air within can be expelled out of the computer unit effectively.

The portable computer has a built-in heat sensor that can auto power off the machine if the heat within the chassis builds up over the pre-set temperature level, that is overheats. Please do not worry that the laptop will burn unless it has been subjected to inappropriate or negligent usage. If your laptop should auto power off during operation, please contact the SINGTECH Service Center near you for assistance.

As the feeling and tolerance of heat is subjective to different individuals, if you find you have a lower heat tolerance, avoid using the portable computer in a position that the chassis comes in contact with your skin for a long period of time.

6. Why is the display on my portable computer dim?
This would happen if you unplug the AC/DC Adaptor from the portable computer and operate with the Battery alone. This display dimming function is to help to reserve the Battery power consumption.

If you prefer the display to be brighter or dimmer, manually increase the LCD brightness with the keyboard control.

Alternatively you could change the Power Scheme Setting through the Power Option in the operating system installed in your portable computer.

However if your display is so dim to the extent that you can barely see what the screen displays, this could be cause by a hardware problem, please contact the SINGTECH Service Centre near you.

7. Why does a Hard Disk Drive (HDD) fail, such as Bad Sector or unusually noisy?
The HDD in the portable computer has a fragile mechanism and is susceptible to damage through sudden shock which will cause the disk surface to be scratched. When this happens, the information held on the disk could be damaged or loss. This is the most common cause of HDD failure and is not a manufacturing defect.

Please ensure you wait for the HDD indicator light to go out before moving the portable computer. In addition, please take extra measure to avoid the computer unit from dropping or subjected to sudden impact even if it is stored in a carrying case/bag.

A HDD may not be expensive to replace but the data within are not replaceable or cover under any warranty should the HDD fails. Data recovery services provided by a professional third-party organization (SINGTECH does not provide this form of services) are very expensive and your lost data is not guaranteed to be 100 percent recoverable. As such the only method to secure and protect your data is to backup your data on a regular basis. In addition, consider keeping two exact copies of your valuable data, this is to ensure if one storage device fails, you still have another source that stores the other copy.

8. Why is the Battery in the portable computer is not holding charge, has short battery life, or does not last?
The Battery in your portable computer is a rechargeable type which is similar to the one found in your mobile phone. The charge holding time of a rechargeable Battery can vary due to the following causes: shelf life; charge cycle used, product model configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components.

Published battery life numbers cannot remain the same over time and are subject to change based on how the Battery is usually charged and/or how the portable computer is operated.

When a Battery has gone through many charge and recharge cycles, the battery will lose its ability to perform at maximum capacity. This is normal for all rechargeable batteries.

9. Why does my portable computer sometimes run slower than normal or lagging?
One or more of the following could possibly cause a portable computer to run slower or lags:

  • Automatic Virus updates/background scans
  • Automatic Windows updates
  • Logging into a network
  • Running on batteries instead of A/C power (Could improve by reconfiguring Power Management settings)
  • Too many applications running (Can consider exiting applications that are not currently not in use)
  • Virus scanner or Firewall may be blocking a file or application which requires user intervention
  • Software conflicts or incompatibility with hardware (Try checking the hardware requirements and/or uninstall any recently installed software before the unit started slowing down or locking up)
  • Software applications may need updated drivers or patches (Try to check the manufactures website for any updates and patches)
  • Hardware peripherals incompatibility (Try to remove/detach any peripherals connected to the laptop and check manufactures website for any updated drivers and patches)
  • Hung application (Try to check the Windows Task Manager for any applications that says "not responding" and end task on those applications)
  • Extreme temperature or dusty environment (The laptop may over heat if temperature is too hot, or fan/vents are clogged with dust causing insufficient ventilation)
  • Transferring or installation of large files may cause the machine to run slow (Try to wait until hard drive activity stops and performance will be restored to normal)

Reboot machine if unit has not been rebooted in a long time as this will restart/refresh any used cycles that may be looping in the background.

If the unit is truly locked up, perform a hard shut down by pressing and holding the power button until the unit shuts down, then switch on the portable computer again to see if the problem still persists. If it does, contact the SINGTECH Service Centre near you.

10. My portable computer has hanged and I cannot shut it down
If this happens, you will need to perform a hardware reset by pressing and holding down the POWER button for several seconds until the POWER LED on your notebook is off. Restart your portable computer by pressing POWER button again to see if the problem still persists. If it does, contact the SINGTECH Service Centre near you.